About ITS

Information Technology Services (ITS) partners with the WPI community to meet academic, research, campus life, and administrative needs for technology and access while promoting innovation with a long-term view.  

ITS delivers an advanced technology infrastructure, security and access management, data systems and integration for decision support, user-centric support services, and a robust ITS governance process. 

The department consists of five primary areas: 

  • Academic Research Strategy & Innovation​

  • Academic Technologies and Faculty Support

  • Enterprise Cloud Systems and Integration Services

  • Foundational Technology Services​​

  • User Success and Experience 

CONTACT
Office Location: Room 213 
Phone: 508-831-5136
Fax: 508-831-5483
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ITS Infographic showing teams as a building with foundation, columns, roof.

 

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ITS Values: A=accountability, E=exceptional service, I=inclusive behavior, O=open communications, U=user experience

 

 

Accountability

  • Embrace ownership of tasks and projects, ensuring that each team member delivers on their commitments with integrity and transparency.
  • Foster a culture where team members support each other, providing constructive feedback and celebrating successes together.

Exceptional Service

  • Strive to exceed expectations in every interaction, delivering high-quality solutions and support that reflect our dedication to excellence.
  • Continuously seek ways to innovate and improve our services, staying ahead of industry trends and technological advancements.

Inclusive Culture

  • Promote diversity and inclusion by valuing different perspectives, experiences, and backgrounds, ensuring everyone feels welcomed and respected.
  • Encourage collaboration and the free exchange of ideas, recognizing that a diverse team drives better problem-solving and creativity.

Open Communications

  • Maintain transparency and honesty in all communications, ensuring that information flows freely and accurately within the team and with stakeholders.
  • Cultivate an environment where feedback is openly given and received, fostering trust and mutual understanding.

User Experience

  • Working in partnership with our community, prioritize the needs and satisfaction of our users in every decision, creating intuitive, accessible, and reliable solutions.
  • Regularly gather user feedback to refine and enhance our services, ensuring that we remain responsive and relevant to their evolving needs.