About ITS
Information Technology Services (ITS) partners with the WPI community to meet academic, research, campus life, and administrative needs for technology and access while promoting innovation with a long-term view.
ITS delivers an advanced technology infrastructure, security and access management, data systems and integration for decision support, user-centric support services, and a robust ITS governance process.
The department consists of five primary areas:
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Academic Research Strategy & Innovation
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Academic Technologies and Faculty Support
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Enterprise Cloud Systems and Integration Services
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Foundational Technology Services
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User Success and Experience
Accountability
- Embrace ownership of tasks and projects, ensuring that each team member delivers on their commitments with integrity and transparency.
- Foster a culture where team members support each other, providing constructive feedback and celebrating successes together.
Exceptional Service
- Strive to exceed expectations in every interaction, delivering high-quality solutions and support that reflect our dedication to excellence.
- Continuously seek ways to innovate and improve our services, staying ahead of industry trends and technological advancements.
Inclusive Culture
- Promote diversity and inclusion by valuing different perspectives, experiences, and backgrounds, ensuring everyone feels welcomed and respected.
- Encourage collaboration and the free exchange of ideas, recognizing that a diverse team drives better problem-solving and creativity.
Open Communications
- Maintain transparency and honesty in all communications, ensuring that information flows freely and accurately within the team and with stakeholders.
- Cultivate an environment where feedback is openly given and received, fostering trust and mutual understanding.
User Experience
- Working in partnership with our community, prioritize the needs and satisfaction of our users in every decision, creating intuitive, accessible, and reliable solutions.
- Regularly gather user feedback to refine and enhance our services, ensuring that we remain responsive and relevant to their evolving needs.
Staff Career Opportunities
Could you be our next team member? If you are interested in contributing to innovative technology support and solutions to enable the WPI community, please search for open staff positions below.
Student Opportunities
Many of our teams mentor and engage undergraduate and graduate student employees in project and operational work, on many of our teams. If you want to gain valuable experience working with ITS, please search for open positions below.