WPI MyTrips Travel Registry

Question 1

All WPI students, faculty, and staff must register their WPI-sponsored international travel. This include any travel associated with research, conferences, coursework, etc.

NOTE: all students registered for and participating in the Global Projects Program will have their travel registered by the Global Experience Office.

Question 2

The WPI MyTrips Travel Registry is a confidential and secure platform on which to record travel itineraries and emergency contact information. MyTrips will require travelers to create a one-time profile and then register the details of each trip.

Registry information is confidential. It is used by WPI to track WPI-sponsored travel, communicate with you more effectively if there is an incident during your travel, and forms the basis for WPI's emergency response protocols and communication strategy (e.g., alerts, warnings, evacuation notices) when responding to an emergency or critical incident abroad.

Question 3

Registering your international travel allows WPI to track all WPI-sponsored travel by students, faculty, and staff. This helps WPI communicate with you more effectively if there is an incident during your travel and enables us to better respond to your needs. When incidents do occur, WPI can contact our travelers in the area to confirm their well-being.

Once you register on MyTrips, International SOS will provide a Pre-Trip Advisory that lists risk in your travel area.

Once you register on MyTrips, you are pre-authorized to use, and registered for WPI’s medical and security assistance while abroad and will automatically receive alerts of incidents impacting your registered destination via email. Please download the assistance app to receive app based notifications.

For information on the services provided by International SOS and for information on WPI's international travel medical insurance please visit International S0S: 24/7 Travel Assistance.

Question 4

After registering your travel through the WPI MyTrips Travel Registry, WPI strongly encourages you to register your travel with the embassy of your country of citizenship.

For U.S. citizens: Use the State Department's Smart Traveler Enrollment Program (STEP).

Non-U.S. citizens: Consulate with your country’s embassy or consulate for best practices in registering your travel. You may find it useful to use the embassy/consulate search on goabroad.com.

Question 5

If I am locked out of my MyTrips account?

If you try to login to your MyTrips account and get locked out, an email will be sent directly to WPI to unlock your account. Once your account is unlocked, you will be notified by International SOS. You will then be able to go in and reset your password.

MyTrips says my profile doesn't exist.

If you try to login to your MyTrips account and see a screen that says "Your profile doesn't exist." contact globaltravel@wpi.edu ASAP. This problem is unfortunate and inconvenient, but easily remedied.We are currently working with International SOS to make sure this problem does not persist, but in the meantime, we appreciate your patience and if you contact us, we can assist in fixing it.

How do I cancel a trip?

Log into your MyTrips account .You will see your trip information below your profile.If a trashcan icon is listed at the end of a trip detail, click on this trashcan and the trip will be deleted. If your trip was created by "Agency" then it was registered as part of a group trip. Cancellation of group trips are handled by the group administrator. If you are unable to cancel your trip in MyTrips, contact globaltravel@wpi.edu and we can help.

How do I change my travel details?

If your travel plans have changed, e.g. checking in a day earlier, or airline changed flight times, you can make these changed in MyTrips. The method for changing travel details depends on how the trip was registered:
Manually Entered: Click on the trip name. Then within the trip details, click on the pencil icon and edit your trip details.
Forwarded Itinerary: your only option is to delete that portion of the trip and either forward your new itinerary, if you have one, or manually enter the new trip details.
Group Trip: The group administrator will make those changes.
Finally, if you need to make changes and are unable, contact globaltravel@wpi.edu, and we can help.

What if I booked a trip using my personal email?

If you booked travel through a personal email address you can do two things. First, you can forward this itinerary to your WPI email address then forward to International SOS. Or you can add your personal email address to your profile on MyTrips. If your personal email address is in your MyTrips profile you can then forward any itinerary from that personal email account.

What if my forwarded itinerary was unsuccessful?

There are ways that an email forward can be unsuccessful. Three of the main reasons are listed below:
- The forwarding email was NOT an itinerary confirmation. The system will only accept itinerary confirmations; it will not take receipts or correspondences. Make sure the email you forward contains itinerary details and confirmation number.
- The itinerary was submitted as a jpeg or png image of the confirmation. Images or screenshots of an itinerary will not be accepted. The original email confirmation must be forwarded unedited.
- Though the system accepts itineraries from a large number of vendors, it does not accept them all. It currently accepts flights, hotels, car rentals and bus reservations, and the list of vendors and capabilities continues to expand. If your itinerary was not accepted but it contained itinerary details and a confirmation number, it may be a current vendor limitation to the system. Contact onlinehelp@internationalsos.com with the vendor and type of travel you forwarded, and they can confirm if it is supported. If you have any additional questions regarding your upload please contact globaltravel@wpi.edu
What if my itinerary has multiple travelers on it?

If your booking includes additional travelers the system will only register the first traveler listed. It is best to only forward itineraries that are for one single traveler. If you are on a group booking, and not the first traveler listed, you will have to manually enter your trip details in your MyTrips account.

What if my itinerary is a PDF attachment?

If the itinerary includes a PDF attachment, the attachment should be included when forwarding an itinerary. However, each individual itinerary should be forwarded (i.e. two attachments cannot be processed within the same email)

I logged into MyTrips and my travel isn't there!

The system may have caught a slight difference between the traveler information listed on the itinerary and the traveler information listed in the profile. This can cause a trip not show up in your profile. Contact onlinehelp@internationalsos.com if this happens to you.

Can I register my domestic trip?

Yes. However the travel medical and security insurance is only available outside the US (but does include coverage in Puerto Rico).

What if my travel plans have changed?

If your travel plans have changed, you can forward the latest confirmation email including the trip change. If the trip confirmation number has been kept the same by the vendor, then the trip change will be accepted. If the confirmation number has changed, then you will need to log into MyTrips to delete the old travel information.
NOTE: Notification emails on changes to your trip, e.g. an email from an airline that your flight has been changed, cannot be forwarded. If your travel plans have changed and there is no updated itinerary confirmation email to accompany that change, you must log into MyTrips and manually adjust the trip information.

What if my itinerary is not in English? The system supports 28 languages;

Bulgarian	Catalan	Chinese	Czech
Danish	Dutch	English	Estonian
Finnish	French	German	Hebrew
Hungarian	Indonesian	Italian	Japanese
Korean	Norwegian	Polish	Portuguese
Romanian	Russian	Serbian	Spanish
Swedish	Turkish	Ukrainian	Vietnamese

PLEASE NOTE: It will not translate/convert any languages in the itinerary segments which are forwarded. It will only parse out the necessary content based on what is provided in the itinerary. For example, for a French language itinerary, the itinerary information will remain in French and not be converted into English.

What if my travel is cancelled?

Unfortunately, trip cancellations are not supported by forwarding feature. You will need to manually delete these trips by logging into your MyTrips account .

Can I register personal travel?

MyTrips is designated for WPI-affiliated travel only. Personal travel can be registered only if it occurs within your WPI-affiliated travel dates or 7 days before/after the WPI-affiliated trip.

What if my question is not listed?

Many questions can arise with a new system. If your question is not listed here, or if you need additional assistance, we are happy to help. Contact globaltravel@wpi.edu

Question 6

These are the three essential steps to registering your travel:

Step 1: Create Your MyTrips Traveler Profile

Step 2: Create a Trip/Enter your Travel Itinerary

Step 3: Read your Pre-Trip Advisory (PTA)

For a visual guide on how to complete the three step process, please download the ''Step-by-Step Guide to Registering Your Upcoming WPI-Sponsored Trip'' or view this video from International SOS.

Question 7

For faculty traveling on GEO Global Project Programs:

Step 1: Create your traveler profile

This step is required before you can add a trip, and must be done online.

Navigate to the WPI MyTrips login page
Click on New User? Register Here to create your MyTrips profile.
Set up log-in credentials
First & Last Name
WPI Email Address
A Password
2 Security Questions
NOTE: To use the same password for both your online account and the mobile app, follow this format:
Must contain at least one capital letter
Must contain at least one special character [@#$%^&+=_]
Must be at least 6 characters

Next...

Check the ‘’I have read the privacy policy’’ & Click Submit
Check your WPI email inbox for a verification email from International SOS
This email comes immediately. Check your junk mailbox if you haven't received it. Click the link in the email to verify your account. You’ll receive a confirmation message that your account is activated.
This link in the email lasts 24 hours. If you miss this 24-hour window, you will not be able to log in. Contact onlinehelp@internationalsos.com
Click on the link in the email and login into your MyTrips account using your log-in credentials. TIP: Username is your university email address.

Fill out the required user information in your MyTrips profile:

Your university email address
Home country (the country where you reside)
Phone number of the mobile phone you’ll use while traveling
Your employee or student ID number
Personal emergency contact information
Your department or school, and for students, your off campus program of travel (e.g. London IQP)
Your role at the university
Click ‘’Update’’ and you’re done!

Find full instructions in the User Guide on the ISOS website.
If you need Emergency Assistance: +1 215-942-8478

If you need Technical Assistance: +1 215-354-3862

If you need Technical support: +1 646-259-0477 or onlinehelp@internationalsos.com

Step 2: Create a trip/enter your travel itinerary

Two Options:

1. ENTER YOUR INFORMATION MANUALLY:

At WPI MyTrips, Log in To Create a Trip or Update My Profile
Enter your username and password. (Your username is your WPI email address.)
Click on Create New Trip in the navigation bar.
Enter the trip name or the confirmation number for your trip.
If you do not have a direct flight, make sure to select "multi-city" so you can enter each leg of your trip. (e.g. BOS -> LHR & LHR -> BER)
Enter all other information requested, including purpose of your trip, whether you are traveling with someone else, emergency contact information in the country or countries you are traveling.

2. ENTER INFORMATION USING THE FORWARD ITINERARY FUNCTIONALITY:

The Forward Your Itinerary functionality provides a convenient way to submit your itinerary details to MyTrips by forwarding your itinerary via e-mail.

Forwarding your own travel itinerary:
If you have an e-mail with electronic data from your booking, (flight reservation, hotel reservation, etc.), forward your itinerary from your wpi.edu e-mail address to: WPITravel@itinerary.internationalsos.com for an automatic upload. If you booked your flights through your personal email account, you will need to forward the reservation to your WPI email address first.

Note: All attachments should be forwarded with the email. Do not edit the subject line. For the system to add your flight details, the flight details must be either in the body of the email, or the attachments which you forward.

It may take 30 minutes for your forwarded itinerary to appear in MyTrips. You'll be notified via email (mytrips@travelsecurity.com) if your trip details were successfully loaded into the system or not. If the system was unable to add your trip details or if you require any assistance, please contact the support team at www.onlinehelp@internationalsos.com. (Links to an external site.)

Please note that if the system is unable to add your travel itinerary after using the Forward Your Itinerary option, you may be required to follow the link in the email you receive from mytrips@travelsecurity.com, which asks you to log into your MyTrips account, and add the details of your round trip flight manually by clicking 'Create New Trip'.

Note For GPP Students: *If your arrival and/or departure flights are not into the country and city of your Project Center you will have to log into your MyTrips profile, click ''create new trip'' and add Train or Ground transportation details to show when you will be arriving and departing from your Project Site.

Example: Copenhagen IQP - You book return flights to Stockholm and plan to take a train to Copenhagen. Add the train details in MyTrips to show estimate time and date of arrival and departure.

Train Carrier: If not known - Default to ''AccessRail Inc.''
Train Number: If not known - Default to ''1234''
Departure City/Arrival City: Type the first letter of the city only and then select from the drop down menu

Forwarding a travel itinerary on someone else’s behalf: (e.g. parent forwarding for a student)

Forward the itinerary to the traveler’s wpi.edu e-mail address and cc: WPITravel-To@itinerary.internationalsos.com

After creating your travel profile, you can update your information or add trips at WPI MyTrips.

Find full instructions in the User Guide on the International SOS website.

KEEP YOUR PROFILE UP TO DATE to ensure you receive essential medical and travel security advice during your trip.

Step 3: Read Your Pre-Trip Advisory

Once you have created your MyTrips user profile and forwarded your flight itinerary or manually created a new trip, you will receive your Pre Trip Advisory within 5 hours, via email (online@internationalsos.com). The Pre-Trip Advisory (PTA) will highlight the travel risks pertaining to your registered destination.

Question 8

This includes international travel for all students, staff and faculty who are traveling for research, conferences, academics, departmental need, clubs and orgs, etc.