Susan joined the Provost office in October 2008. She provides direct academic support to the Academic Affairs Operations Manager. In her role, she supports a variety of duties such as preparing faculty appointment letters and payroll paperwork (EPAF), Banner entry for all academic appointments, TA/RA tracking, survey submissions, streamline processes, oversees and creates tutorials for all office procedures, Banner programs and forms. She maintains various tracking systems and works on special projects as needed.